Agreement Between Customer and INNsight.com, Inc.
Welcome to the hospitality business website for The Urban Powered by INNsight.com
(the "Website"). This Website is provided solely to assist
customers in gathering travel information, determining the availability of lodging-related goods and
services, making legitimate reservations or otherwise transacting business with
The Urban and for no other purposes.
This Website and its pages, the content and infrastructure of these pages, and the online
reservation service provided on these pages and through this Website (the "service") are owned,
operated and provided by INNsight.com, Inc. ("INNsight.com", "us", "we" or "our") and licensed to
The Urban. This Website is provided for your personal,
non-commercial use only, subject to the terms and conditions set out below. The term "you" refers to
the customer visiting and searching for accommodations or engaging in business activities with
The Urban via the Website and/or booking a reservation through us on
this Website, or through our customer service agents.
These Terms and Conditions – as may be amended from time to time – apply to all of our services
directly or indirectly (through distributors) made available online, by email or by telephone. By
accessing, browsing and using our Website and/or by completing a reservation, you acknowledge and
agree to have read, understood and agreed to the terms and conditions set out below (including the
). If you do
not accept all of these terms and conditions, please do not use this Website. Be sure to return to
this page periodically to review the most current version of the Agreement. We reserve the right at
any time, at our sole discretion, to change or otherwise modify the Agreement without prior notice,
and your continued access or use of this Website signifies your acceptance of the updated or
INNsight.com Terms & Conditions
1. Scope of our Service
Through this standalone hospitality Website Powered by INNsight
, we (INNsight.com) provide
an online digital marketing and reservations platform through which
The Urban can advertise their products and services, and through
which visitors to the Website can make reservations and engage or communicate with the business. By
making a reservation through INNsight.com, you enter into a direct and legally binding contractual
relationship with The Urban. From the point at which you make your
reservation, we act solely as an intermediary between you and
The Urban, transmitting the details of your reservation to
The Urban and sending you a confirmation email for and on behalf of
the business. Your confirmation email is your contract between
The Urban and yourself.
When rendering our services, the information that we disclose is based on the information provided
to us by The Urban. As such,
The Urban is given access to an extranet through which they are
fully responsible for updating all property and service description content, rates, availability and
other information which is displayed on our Website. Although we will use reasonable skill and care
in performing our services we will not verify if, and cannot guarantee that, all information is
accurate, complete or correct, nor can we be held responsible for any errors including manifest and
typographical errors, any interruptions whether due to any temporary and/or partial breakdown,
repair, upgrade or maintenance of our Website or otherwise, inaccurate, misleading or untrue
information or non-delivery of information. The Urban remains
responsible at all times for the accuracy, completeness, and correctness of the descriptive
information including the rates and availability displayed on our Website based on a contractual
agreement between The Urban or third party data provider and
INNsight.com. INNsight.com does not constitute and should not be regarded as a recommendation or
endorsement of the quality, service level or rating of The Urban.
INNsight.com does not guarantee adherence to The Americans with Disabilities Act (ADA) Title III or
Website Content Accessibility Guidelines (WCAG) 2.1 on behalf of
2. Use of the Website
As a condition of your use of this Website, you warrant that:
1. You possess the legal authority to create a binding legal
2. You will use this Website in accordance with this
3. You will only use this Website to make legitimate
reservations for you or for another person for whom you are legally authorized to
4. All information supplied by you on this Website is true,
accurate, current and complete, and
5. If you have an INNsight.com account, you will safeguard
your account information and will supervise and be completely responsible for any use of your
account by anyone other than you. We retain the right at our sole discretion to deny access to
anyone to this Website and the services we offer, at any time and for any reason, including, but
not limited to, for violation of this Agreement.
Our services are made available for personal and non-commercial use only. Therefore, you are not
allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or
reproduce any content or information, software, products or services available on our Website for
any commercial or competitive activity or purpose.
3. Rates and Lowest Price Promise
The prices or rates on our site are highly competitive. All lodging-related rates on the
INNsight.com platform/Website are per room for your entire stay and are displayed including
transient or lodging tax and all other taxes per the property, unless stated otherwise on our
Website or in the confirmation email.
Sometimes cheaper rates are available at our Website for a specific stay or service at a hospitality
business, however, these rates made by the business may carry special restrictions and conditions,
for example in respect of cancellation and refund. Please check the rate details thoroughly for any
such conditions prior to making your reservation.
In the event of a strike-thru rate, where we have struck through the original price and offered a
discounted rate, we have simply relayed a deal that the business has set up in the extranet based on
their parameters of deal length, duration, and discount percentage or amount savings. We cannot
guarantee the authenticity of the mark-down percentage but will render and provide the ability to
book at the purported price.
We want you to pay the lowest price possible for your stay at a hospitality business. Should you
find your room or accommodations, with the same reservations conditions, at a lower rate on the
internet after you have made a reservation through us, we will attempt to match the rate as long as
you found it within 24 hours
of your original booking date. Please note we cannot
guarantee that the
hotel will honor the lower rate but we will make an honest effort with the hotel to match it.
Please Note: The Lowest Price will be ineligible in the event that you are redirected to a
third-party booking engine from The Urban’s hospitality Website
Powered by INNsight
In order to contest a lower published rate elsewhere, you will need to contact INNsight at firstname.lastname@example.org
with the details of where
and when you came across the lower published rate. Upon review for accuracy, customer service will
coordinate with the hotel to see if an adjustment is possible to match the lower published rate.
INNsight.com uses high ethical standards and respects your privacy. Except for disclosures required
by law in any relevant jurisdiction and the disclosure of your name, email address and your credit
card details for completing your reservation with the relevant business of your choice, we will not
disclose your personal information to third parties without your consent. Please have a look at our
information. All partner businesses are required contractually to maintain the privacy rights of
guests and guard their personally identifiable information with strict adherence to hospitality
industry legal standards. INNsight.com works in earnest to address the Privacy Rights detailed in
The European Union’s General Data Protection Regulation (GDPR) and The State of California’s Privacy
Protection Laws on behalf of all of our users.
5. Free of charge
Our service to customers who are looking to discover places to stay, venues to dine and be
entertained is free of charge. Unlike many of our competitors, we will not charge you for our
service or add any additional reservation or booking fees to the rates displayed on our site. We
will not charge your credit card, as you will pay The Urban or 3rd
Party Data Provider directly for your stay or service. We are simply a search and booking platform
for business with the simple goal of finding the right place for your stay, dine, or be entertained
at the right price.
6. Credit Card Security Standards
Many partner businesses require credit card details in order to guarantee your reservation. As such,
we will send your credit card information directly to The Urban at
which your booking is made and we may verify (i.e. pre-authorize) your credit card as well. In order
to safeguard and encrypt your credit card information when in transit to us, we use Secure Socket
Layer (SSL) and Transport Layer Security (TLS) technology provided by industry leader GoDaddy, Inc.
for our services.
For certain rates or special offers, please note that your credit card may be pre-authorized or
charged (sometimes without any option for refund) upon reservation and confirmation of the
reservation by The Urban or 3rd Party Data Provider. Please check
the property and purchase details thoroughly for any such conditions prior to making your
reservation. In some cases, INNsight.com reserves the right to resell products or services provided
by 3rd Party Data Providers such as Priceline Partner Network upon which you will additionally be
In the event of credit card fraud or unauthorized use of your credit card by third parties, most
banks and credit card companies bear the risk and cover all the charges resulting from such fraud or
misuse, which may sometimes be subject to a deductible. In the event that your credit card company
or bank charges you for the deductible because of unauthorized transactions resulting from a
reservation made on our Website, we will pay you this deductible, up to an aggregate amount of USD
$50 (or the equivalent in your local currency). In order to be indemnified, please make sure that
you report this fraud to your credit card provider (in accordance with its reporting rules and
procedures) and contact us immediately by email at customerservice@INNsight.com
. Please state
'credit card fraud' in the subject line of your email and provide us with evidence of the charged
deductible (e.g. policy of the credit card company). This indemnification only applies to credit
card reservations made using INNsight.com’s secure server and does not cover the unauthorized use of
your credit card as a result of your default or negligence and through no fault of our own while
using the secure server.
7. Reviews aka INNsights
We appreciate the sharing of our community's insights. Please be aware that by submitting content to
this Website by electronic mail, postings on this Website or otherwise, including any business
reviews aka INNsights, photographs, video, questions, comments, suggestions, ideas or the like
contained in any submissions (collectively, "Submissions"), you (a) grant INNsight.com and its
affiliates a non-exclusive, royalty-free, perpetual, transferable, irrevocable and fully
sub-licensable right to use, reproduce, modify, adapt, translate, distribute, publish, create
derivative works from and publicly display and perform such Submissions throughout the world in any
media, now known or hereafter devised; and (b) grant INNsight.com and its affiliates and
sub-licensees the right to use the name that you submit in connection with such Submission, if they
choose. However, you acknowledge that INNsight.com may choose to provide attribution of your
comments or reviews (for example, listing your name and hometown on an INNsight review that you
submit) at our discretion. You further grant INNsight.com the right to pursue at law any person or
entity that violates your or INNsight.com rights in the Submissions by a breach of this Agreement.
We take no responsibility and assume no liability for any Submissions posted or submitted by you. If
you do not agree to these terms and conditions, please do not provide us with any Submissions.
You are fully responsible for the content of your Submissions, specifically including, but not
limited to, reviews posted to this Website. You are prohibited from posting or transmitting to or
from this Website:
(i) any unlawful, threatening, libelous, defamatory,
obscene, pornographic, or other material or content that would violate rights of publicity
and/or privacy or that would violate any law;
(ii) any commercial material or content including, but
not limited to, solicitation of funds, advertising, or marketing of any goods or
(iii) any material or content that infringes,
misappropriates or violates any copyright, trademark, patent right or other proprietary rights
of any third party. You shall be solely liable for any damages resulting from any violation of
the foregoing restrictions, or any other harm resulting from your posting of content to this
You acknowledge that INNsight.com has the right to control (e.g. use, publish, remove) any content
you submit without notice to you. If you submit more than one review for the same business, we
reserve the right to choose the most eligible submission for use.
If you believe in good faith that materials hosted by us infringe your copyright, you (or your
agent) may send us a written notice that includes the following information:
1. A clear identification of the copyrighted work you
claim was infringed.
2. A clear identification of the material you claim is
infringing the copyrighted work and information that will allow us to locate that material on
the Website, such as a link to the infringing material.
3. Your contact information so that we can reply to your
complaint, preferably including an email address and telephone number.
4. A statement that you have a "good faith belief that
the material that is claimed as copyright infringement is not authorized by the copyright owner,
its agent, or the law."
5. A statement that "the information in the notification
is accurate, and under penalty of perjury, the complaining party is authorized to act on behalf
of the owner of an exclusive right that is allegedly infringed."
6. The notice must be signed by the person authorized to
act on behalf of the owner of an exclusive right that is allegedly infringed.
7. Notices with respect to this Website should be
INNsight.com, Inc., 2445 Ocean Avenue, San Francisco, CA
We will review and address all notices that comply with
the requirements above.
We suggest that you consult your legal advisor before
filing a notice or counter-notice. Also, be aware that you may be liable for damages if you make
a false claim of copyright infringement.
8. Reservation Cancellations
By making a reservation with The Urban, you accept and agree to the
relevant cancellation and no-show policy of The Urban, and to any
additional (delivery) terms and conditions of the business that may apply to your reservation or
during your stay, including for services rendered and/or products offered by the business (the
delivery terms and conditions of a business can be obtained from
The Urban). The general cancellation and no-show policy of
The Urban are made available on our Website at the business
information pages, during the reservation procedure, and in the confirmation email. Please note that
certain rates or special offers are not eligible for cancellation or change. Please check the
details thoroughly for any such conditions prior to making your reservation.
If you wish to review, adjust or cancel your reservation, please revert to the confirmation email
and follow the instructions therein. Please note that you may be charged for your cancellation in
accordance with the business’ cancellation and no-show policy. We recommend that you read the
cancellation and no-show policy of the business carefully prior to making your reservation.
9. Currency Converter
Currency rates are based on various publicly available sources and should be used as guidelines
only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not
necessarily updated every day. Check the date on the currency converter feature for the day that
currency was last updated. The information supplied by this application is believed to be accurate,
but INNsight.com does not warrant or guarantee such accuracy. When using this information for any
financial purpose, we advise you to consult a qualified professional to verify the accuracy of the
currency rates. We do not authorize the use of this information for any purpose other than your
10. Copyright and Trademark Notices
By accepting these Terms and by posting a listing on the Site, you grant to us and our affiliates a
perpetual, worldwide, irrevocable, unrestricted, non-exclusive, royalty-free and fully paid-up
license to use, copy, license, sublicense (through multiple tiers), adapt, distribute, display,
publicly perform, reproduce, transmit, modify, edit and otherwise exploit the copy, the photographs
and the likenesses (if any) of any content you post on the Site or the Websites of our affiliates,
or that you otherwise provide to us in connection with any of our products or services, and you
grant the Site and the members of the INNsight.com, Inc. the ability to copyright and protect the
images, copy, and content available via your listing from the unauthorized use by unaffiliated third
parties who may, from time to time, attempt to pirate such information via electronic or other
means. This includes, but is not limited to, the right to file suit to seek injunctive relief to
protect such material. We need these rights to host and display your listing. You further agree to
assist us—at our expense and control—to protect such copyrighted material from unauthorized
redistribution. We are not responsible for any infringement or violation of laws resulting from
content supplied by any member including subscribers of our products and services and each member
agrees to indemnify and hold harmless the Site and any member of the INNsight.com, Inc. against any
action brought for breach of copyright or other rights from the use of such content supplied by such
member. Each member hereby waives and releases all rights to any claim against us for any alleged or
actual infringement of any proprietary rights, rights of privacy and publicity, moral rights and
rights of attribution in connection with any user-contributed content posted or provided to us by
Further, each member agrees that we may reproduce in whole or in part any photographic material
supplied by such member in the promotion of either such member's property or the promotion of the
All contents of this Website are copyrighted ©2022 INNsight.com, Inc.
INNsight.com is not responsible for content on Websites operated by parties other than INNsight.com.
The INNsight.com logo and the term INNsight are registered trademarks in the U.S. and/or other
countries of INNsight.com, Inc. Other product and company names mentioned herein may be the
trademarks of their respective owners.
If you are aware of an infringement of our brand, please let us know by emailing us at: email@example.com
You can learn more about the permissible use of the INNsight brand here: https://www.innsight.com/share-code
11. Travel Destinations
Although most travel, including travel to international destinations, is completed without incident,
travel to certain destinations may involve greater risk than others. INNsight.com urges passengers
to review travel prohibitions, warnings, announcements and advisories issued by the United States
Government prior to booking travel to international destinations. Information on conditions in
various countries and the level of risk associated with travel to particular international
destinations can be found at www.state.gov
12. Limited Liability Disclaimer
IN NO EVENT WILL THE WEBSITE, OUR PARENT (INNsight.com, Inc.)
or any of our
officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors,
affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring,
promoting, or otherwise making available the site and its contents shall be liable for:
(i) any punitive, special, indirect or consequential loss
or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of
or damage to goodwill or reputation, loss of claim,
(ii) any inaccuracy relating to the (descriptive)
information (including rates, availability and ratings) of the business as made available on our
(iii) the services rendered or the products offered by
(iv) any (direct, indirect, consequential or punitive)
damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in
connection with the use, inability to use or delay of our Website, or
(v) for any (personal) injury, death, property damage, or
other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered,
incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence,
willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by
or (wholly or partly) attributable to the business (its employees, directors, officers, agents,
representatives or affiliated companies), including any (partial) cancellation, overbooking,
strike, force majeure or any other event beyond our control.
13. Software Available On This Website
Any software that is made available to download from this Website ("Software") is the copyrighted
work of INNsight.com. Your use of such Software is governed by the terms of the End User License
Agreement, if any, which accompanies, or is included with, the Software ("License Agreement"). You
may not install or use any Software that is accompanied by or includes a License Agreement unless
you first agree to the License Agreement terms. For any Software made available for download on this
Website not accompanied by a License Agreement, we hereby grant to you, the user, a limited,
personal, non-transferable license to use the Software for viewing and otherwise using this Website
in accordance with these terms and conditions and for no other purpose.
Please note that all Software, including, without limitation, all HTML code and LAMP controls
contained on this Website, is owned by the INNsight.com, Inc. and is protected by copyright laws and
international treaty provisions. Any reproduction or redistribution of the Software is expressly
prohibited and may result in severe civil and criminal penalties. Violators will be prosecuted to
the maximum extent possible.
WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE SOFTWARE TO ANY OTHER SERVER OR
LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. THE SOFTWARE IS
WARRANTED, IF AT ALL, ONLY ACCORDING TO THE TERMS OF THE LICENSE AGREEMENT.
You agree to defend and indemnify INNsight.com, Inc., and/or their respective suppliers and/or
distributors and any of their officers, directors, employees and agents from and against any claims,
causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses
of any kind or nature including but not limited to reasonable legal and accounting fees, brought by
third parties as a result of:
(a) Your breach of this Agreement or the documents referenced
(b) Your violation of any law or the rights of a third party;
(c) Your use of this Website.
YOU HEREBY AGREE TO INDEMNIFY, DEFEND AND HOLD THE SITE AND ANY MEMBER OF INNsight.com, Inc.
HARMLESS FROM AND AGAINST ANY AND ALL LIABILITY AND COSTS INCURRED BY THE INDEMNIFIED PARTIES IN
CONNECTION WITH ANY CLAIM ARISING OUT OF YOUR USE OF THE SITE OR OTHERWISE RELATING TO THE BUSINESS
WE CONDUCT ON THE SITE (INCLUDING, WITHOUT LIMITATION, ANY POTENTIAL OR ACTUAL COMMUNICATION,
TRANSACTION OR DISPUTE BETWEEN YOU AND ANY OTHER USER OR THIRD PARTY), ANY CONTENT POSTED BY YOU OR
OTHER USERS OF YOUR ACCOUNT TO THE SITE OR ANY BREACH BY YOU OF THESE TERMS OR THE REPRESENTATIONS,
WARRANTIES AND COVENANTS MADE BY YOU HEREIN, INCLUDING, WITHOUT LIMITATION, ATTORNEYS' FEES AND
COSTS. YOU SHALL COOPERATE AS FULLY AS REASONABLY REQUIRED IN THE DEFENSE OF ANY CLAIM. WE RESERVE
THE RIGHT, AT OUR OWN EXPENSE, TO ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER OTHERWISE
SUBJECT TO INDEMNIFICATION BY YOU AND YOU SHALL NOT, IN ANY EVENT, SETTLE ANY MATTER WITHOUT OUR
Unless stated otherwise, the software required for our services or available at or used by our
Website and the intellectual property rights (including the copyrights) of the contents,
information, and material on our Website are owned by INNsight.com, Inc., its suppliers or
These terms and conditions and the provision of our services shall be governed by and construed in
accordance with United States of America law and any dispute arising out of these general terms and
conditions and our services shall exclusively be submitted to the competent courts in the State of
California, United States of America.
Your Record of These Terms:
We do not separately file the Terms entered into by
each user of the Site. Please make a copy of these Terms for your records by printing and/or saving
a downloaded copy of these Terms on your personal computer.
Our relationship is that of independent contractors, and no agency,
partnership, joint venture, employee-employer or franchisor-franchisee relations is intended or
created by these Terms or your use of the Site.
If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding,
you shall remain bound by all other provisions hereof. In such event, such invalid provision shall
nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least
agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the
contents and purpose of these terms and conditions.
Enforcement of These Terms:
We may immediately terminate any user's access to or
use of the Site due to such user's breach of these Terms or any other unauthorized use of the Site.
However, we do not guarantee that we will take action against all breaches of these Terms. Our
failure to take immediate action with respect to a breach by you or others does not waive our right
to act with respect to such breach or any other breach. Any action or inaction by us in response to
any breach of these Terms does not limit our rights with respect to actions we may take in response
to any other similar or different type of breach.
16. About INNsight.com
All services are rendered by INNsight.com, Inc., which is a corporation, incorporated under the laws
of The State of Delaware, United States of America and having its corporate offices at 2445
Ocean Avenue, San Francisco, CA 94127
INNsight.com has its headquarters in San Francisco, California and has a true subsidiary in Mumbai,
India. The branch office located at 310 Quantum Towers, Ram Baug in Mumbai, Maharashtra, India,
provides an exclusive supporting role to and for the benefit of INNsight.com. The branch office does
not have any power or authority to render the service, to represent INNsight.com or to enter into
any contract in the name of, for or on behalf of INNsight.com.
17. Service Help
For quick answers to your questions or ways to contact us, visit our FAQs
. Or, you can write to us at:
Attn: Customer Service INNsight.com
2445 Ocean Avenue
San Francisco, CA 94127
Revised and Effective as of May 25, 2022
© 2022 INNsight.com, Inc.